Embarking on a mission to redefine customer support, we are Helen Paas and Helen Maidre, the dynamic duo behind H2 Resolve—a venture dedicated to transforming customer support.
We bring a wealth of experience to the table. Helen Paas, with a background in global training leadership at TransferWise, and Helen Maidre, a distinguished customer support consultant with leadership roles at GIG-A and TransferWise, where she excelled in automating solutions and building efficient, smart teams.
Our passion at H2 Resolve lies in guiding businesses towards unparalleled success in customer support consulting, from empowering startups to giants, leveraging AI for efficiency, to implementing cutting-edge solutions. Our journey began by propelling Wise to new heights in customer support, and today, we bring that proven track record to diverse businesses.
Merging innovation with tradition, we offer a unique blend of tech-driven strategies and deep industry expertise. At H2 Resources, we don't just consult; we catalyze transformations. Join us on a future-ready support journey, and let's redefine the landscape of customer support together.
Ready to embark on a transformative journey? Contact H2 Resources for a free consultation, and let's unlock the full potential of your customer support operations. 🚀
Is your team just not performing as well as expected and your customers are struggling to get timely and helpful solutions? Helen can help you identify the areas of team development that need to change and then build a training system that will carry you from a small starter company to a global player.
Are you lost about what strategic path for building up your support is the right path for you? Helen can help you set clear plans for your team's future, plans that you can measure and execute against. You don't need to be blind about what your customers want - we can get you the answers from your data and plans to meet your team's and customer's needs.
Are you struggling with a clear understanding of communications and how to best serve your customer needs? Wout is our main man for tailored technical solutions and complicated system setup. When the starter options on your tools are just not cutting it and you need something just for you - he will navigate the best path for you.
Do you want help with understanding how to scale from your small team to a bigger one? We have a list of on demand area experts to help with smaller and larger projects. For example when needing to scale from a team of 50 to 500. When you need to decide the best way to outsource, to choose a partner. Or to find a way to scale with less human capital requirements.
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