Expert CS Consulting Services
CS Strategy Consulting
Hiring Strategy and Services
CS Strategy Consulting
Whether you need to grow fast or cut costs - strategic automation is here to deliver.
H2 Resolve can help you build strategy at all levels. Your company goals are the driving force for your Customer Support SLA-s, from aligning your team metrics to tool choices.
Support Tooling Setup
Hiring Strategy and Services
CS Strategy Consulting
Your company will get better data from customer interactions when you're using the right CRM. We can help you choose, set it up, add on automations for interactions as well as automated reporting. Because having the right info on your customers needs and problems will grow your business.
Hiring Strategy and Services
Hiring Strategy and Services
Hiring Strategy and Services
Your team is the face of your company, you need to attract the right people and keep them.
We can help with hiring strategy for different growth stages, interview and funnel setup as well as exit interviews and feedback collating.
Support Cost Reductions
Support Cost Reductions
Hiring Strategy and Services
CS is a temporary band-aid on a product issue. This does not scale. You can't just keep throwing people on the problem. Costs add up, customers keep dropping.
It would be wise to automate internal processes for optimised workflow and automate customer interactions.
Customer Support Audit
Support Cost Reductions
Customer Support Audit
Are you sure you know your team is doing the absolute best they can?
We are experienced to investigate where your team can improve and reach your business goals. For example: missing tool automations, data, lack of training, no SLAs, no overview of team productivity etc.
Training Plans
Support Cost Reductions
Customer Support Audit
Strategic and though though training plans will save you money and time. It will also ensure your new employees will reach their peak fast and loyal employees won’t lose their spark.
All it takes is well trained trainers, easily manageable materials and proper tracking - easy.
Our Team
We are strategic Customer Support professionals with global experience and a network of specialists on call. Our team knows how to use cutting edge automation tools as well as industry standard CS best practices. We can help your team from the very first customer to the point of being overrun by too many customers.
Our Mission
At H2 Resolve - our mission is to turn your CS from a cost center into a data driven growth engine.
We strive to help our clients optimize your technology solutions to improve efficiency and productivity - a customer who can use your product seamlessly is a promoter for your brand.